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Where Is My Timeshare?
Incentive Leisure Groups Broken Promises
Having attended a meeting with Incentive Leisure Group and having bought a membership of the holiday club managed by Designer Way Vacation Club customers left the meeting with the belief that they would never hear from the previous timeshare operator ever again. Customers believed this because they had even been given a document from Incentive Leisure relinquishing ownership of their timeshare or points. For many people this was anything but the truth and for these people the nightmare was only just starting and in respect of Incentive Leisure Group the broken promises were soon to appear.
Incentive Leisure Group were aware, but failed to inform their customers that in many instances if the customer wanted to surrender their timeshare all they needed to do was fill in the reverse of their certificates and return them to their timeshare operator. Incentive Leisure would never have told the customer this because if they had there would never have been a need for the customer to have paid them £10,000+ to join the DWVC Holiday Club.
In many other instances particularly where the timeshare operator was not based within the UK, then since the law binding the original contract was governed by Spanish, Maltese, American law etc then there was little probability that the timeshare operator would ever issue proceedings against the consumer in the UK if they chose not to pay maintenance fee demands. Our impression is that Incentive Leisure would have been aware of this. The timeshare companies may phone the customer, they may write to the customer but in the majority of cases there have been very few instances whereby the timeshare operator has wanted to use the UK legal system to enforce the timeshare agreement. From the perspective of the overseas timeshare operator whilst it may be annoying if you don't pay your annual maintenance fees they always have the option of simply cancelling your ownership and selling your timeshare to another customer. In essence all you are effectively doing is providing the timeshare operator with free stock and where else are they going to get something for nothing where they can resell it for £10-15,000?
If your timeshare was owned by a UK based company the scenario has been somewhat different and there are many instances of the UK based timeshare operators looking to recover their outstanding maintenance fees through a number of different channels. Our belief is that Incentive Leisure needed to enrol new members every year to some degree purely to finance the accumulating maintenance fee demands that were originating from UK based timeshare operators whose stock Incentive Leisure could not dispose of easily. We believe that for this reason along with the continued negative media publicity that Incentive Leisure were acquiring resulted in Incentive Leisure group running into financial difficulty.